• If you are not completely satisfied with your purchase, you may return your unused product within 30 days of the original shipping date for an exchange or refund of the purchase price.  

• Please note: We do not accept returns for custom made items, sale, clearance, closeout, special order items such as imported bits. We do not refund your original shipping or return shipping charges.  

• Returned item must be unused, showing no signs of use or wear, and be in the original, undamaged packaging. If an item is returned that is not resalable as new, or past the 30 day limit, it will be returned to you at your expense. 

• For returns on Items that are drop shipped from our vendors directly to our customers  - please call us to for shipping instructions as some of the vendors will not accept returns without a return authorization number. 

• If the item is returned in "new " condition, there is no restocking fee with the following exceptions:
  
  Bits - 20% restocking fee.
  Blankets - 20% Restocking fee.  Measure your horse before ordering!
  Saddles - Click Here for our Saddle Return Policy 

• Re-pack the product in its original packaging. Make sure to include all pieces of the product including instruction manuals and warranty information. If you still have the original shipping box your order came in, please ship the product in that box. Include a copy of your sales receipt, the reason for the return, and indicate whether you want an exchange, or refund.

• Color Options and Differences - Color variations on nylon and leather products change with different dye lots, and colors in pictures differ on different computer monitors.  If you select a color on our website, and the product does not match exactly, we will take it back, but we will not refund your return shipping cost.  If you need an exact color match for existing products you own, or are extremely picky about colors, then we suggest going to your local tack store to purchase your tack. 

•  For your protection, we recommend that you ship your return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments.  

• Address your package to the address on our "Contact Us" page.

Damaged Returns:

If anything is damaged in your order, please save the carton and all the packing material as well as the item. Do not return the merchandise. Notify us immediately at so we can instruct you on the proper handling of the damaged merchandise. This will ensure the quickest replacement.

S. L. Websales is a retail company, and as such makes no warranty and accepts no responsibility for the performance of any merchandise sold other than warranted by the manufacturer.  Purchaser is entirely responsible for his/her safety while using merchandise purchased from S. L. Websales.

Click here for full legal information