BuyTack.com - Online Since 1997 - BBB Accredited Business Since 2002
 










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The Restocking Fee for Saddles is as follows:

Cordura or Synthetic Saddles  - 15% restocking fee.  (10% if we have a wither tracing on file). Plus you are responsible for all shipping fees (see note 1 below).

Leather Saddles - 20% Restocking fee.  (15% if we have a wither tracing on file). Plus you are responsible for all shipping fees (see note 1 below).


Return Procedure:

  • You must call us for authorization to return the saddle.
  • Returned saddles must be unused, showing no signs of use or wear, and be in the original, undamaged packaging. If an item is returned that is not resalable as new, or past the 30 day limit, it will be returned to you at your expense.
  • Saddles returned with horse hair or minor dirt will be cleaned and you will be charged a $60 cleaning fee.
  • We do not accept returns for custom saddles under any circumstances.
  • Re-pack the saddle in its original packaging (see picture below). Make sure to include all pieces of the product including instruction manuals and warranty information. If you still have the original shipping box your order came in, please ship the product in that box. Include a copy of your sales receipt, the reason for the return, and indicate whether you want an exchange, or refund. 
  • For your protection, we recommend that you ship your return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments.  
  • If your return is lost in shipping or has shipping damage when we receive it, we will assist you in filing a damage claim with the carrier.

Address your return to the address on the Contact Us page.


Properly Packed Saddle

Saddle upside down in box, cantle and horn protected with padding,
stirrups wrapped and nested inside saddle.

 

Note 1: Although we offer you free shipping on saddles, we still have to pay for the shipping cost, and that charge will also be deducted from your cost upon return of the saddle.


BuyTack.com is a retail company, and as such makes no warranty and accepts no responsibility for the performance of any merchandise sold other than warranted by the manufacturer.  Purchaser is entirely responsible for his/her safety while using merchandise purchased from BuyTack.com. Click here for full legal information