• Contact us prior to returning any item or it will be refused and returned to you at your expense.
   
• There is a 10% restocking fee on all saddles unless we have a wither tracing on file for your saddle purchase Click here for wither tracing details.
   
• You must pay all return shipping costs. Make sure that repackaging is done properly to assure that we receive merchandise in original condition.
   
• Merchandise must be returned in the condition received. There must be no dirt, hair or wear marks.
  
  
• Insure your return package! If it is damaged in any way, no matter how minor, we will not take the saddle back. Any damage claims are between you and the shipper.  We will hold the saddle for your shipper to pick up for the damage claim, or return it to you, at your expense. 
   
• If you receive a damaged saddle - Shipping damage must be reported to us upon receipt of merchandise and all packing materials and packages kept to prove damage.  We will file a claim with our shipper and ship you a replacement saddle.

Fitting the saddle to your horse is your responsibility - not ours! If you are not absolutely sure the saddle you are buying will fit your horse, we will work with you to determine the fit and may ask you to do a wither tracing to insure a proper fit.

If you do not consult with us, or fail to do a wither tracing when requested and purchase the saddle, we will deduct a 10% restocking fee from your refund amount.

Catalog and Internet prices are very tempting; but the money you save goes away when you end up paying return shipping, and restocking fees. We would rather lose the sale of a saddle than lose you as a valued customer.